Successful digitization of gourmet restaurants: the case of the Alléno Group

CASE STUDIES

ALLÉNO GROUP
BUSINESS CASE

THE ALLÉNO GROUP AND INIBAR SERVICES: WHEN GOURMET RESTAURANTS GO DIGITAL WITH PANACHE

Challenges

Offering customers a unique experience

Customer allergy management

Promote communication between guests and staff

Risks

When implementing a new information system, Inibar Services faces several significant challenges: cybersecurity to protect customer and transactional data, integration and interoperability with existing systems, and resistance to change by staff.

Inibar Services successfully integrates a state-of-the-art KMS to digitalize the Alléno group's gourmet restaurants, a first in France

Inibar Services helped the Groupe Alléno (10 restaurants, 7 of them in France) meet its challenges by integrating a KMS to digitalize its restaurants. A KMS (Kitchen Management System) is an optimized KDS (Kitchen Display System); in addition to the digital display of orders, the KMS enables highly optimized coordination of all kitchen operations.

Context

Yannick Alléno, known for his innovative approach to French cuisine, wanted this same innovation to be reflected in the technologies used in his kitchens. That is why this Michelin-starred chef called on Inibar Services to carry out a tailor-made digitalization of his restaurants, to reflect his innovative approach to French gastronomy.

Inibar Services' approach to digitalizing Alléno Group restaurants

Inibar Services set up a laboratory to test and validate functionalities before piloting the target solution on a site for several weeks. Once the tests had been approved by Groupe Alléno and Inibar Services, Inibar Services began deployment.

Digital solutions deployed in Alléno Group restaurants

Inibar Services has implemented ANNONCER, a revolutionary gourmet kitchen management solution, in conjunction with Surface devices. This unique system offers complete order and production management, as well as access to reservations and customer history. It also integrates advanced allergen and food preference management, all in a KMS that stands out for its intuitive, user-friendly graphic interface, the most user-friendly on the market.

Value analysis

The introduction of the ANNONCER tool has radically transformed service methods in the kitchens. Following its success at the Pavillon Ledoyen, the solution has been adopted by all the Group's establishments, both in France and internationally, testifying to its effectiveness and appeal.

In conclusion

Inibar Services' digitalization of the Alléno group's gourmet restaurants has been a real success.

Thanks to the integration of a state-of-the-art kitchen management system (KMS) - a first in France - these establishments were able to offer a unique experience to their customers, notably by effectively managing their allergies and strengthening the links between them and the staff.

This digital transition has enabled the Alléno Group to stand out in a traditional environment, and to align this new technology with its values of innovation in the gastronomy sector. Inibar Services is proud to have contributed to this success story, and to have helped the restaurants of the Alléno Group to meet the challenges of digitalization with flying colors.