Sevetys: a successful case of digitizing veterinary clinics

CASE STUDIES

SEVETYS
BUSINESS CASE

SUCCESSFULLY DIGITALIZE YOUR VETERINARY CLINICS WITH THE HELP OF A NEW TECHNOLOGY EXPERT

Challenges

Standardize operations while maintaining a high level of clinic satisfaction

Ensure a smooth, seamless transition to the new system

Risks

The risks of this project include resistance to change on the part of clinics, problems in ensuring the security of medical data, and difficulties in integrating existing IT systems into the new structure.

Centralizing operations and securing medical data: successful digitalization for Sevetys veterinary clinics

Sevetys veterinary clinics' need for digitalization

Inibar Services helped the Sevetys Group (210 veterinary clinics) solve their challenges. SEVETYS, an emerging healthcare group, had grown rapidly by acquiring independent clinics across the country. With this expansion came the need to centralize and standardize operations across all clinics. To meet this challenge, SEVETYS called on Inibar Services.

Inibar Services' approach to tailor-made digitalization for Sevetys veterinary clinics

Inibar Services adopted a collaborative and evolutionary approach for this project, using the Agile method. A dedicated SEVETYS project manager was appointed, and weekly operational meetings with the SEVETYS I.S.D. and monthly meetings with regional clinic representatives were set up to ensure ongoing monitoring.

Customized digital solutions from Inibar Services for Sevetys veterinary clinics

Inibar Services has installed a robust infrastructure with applications designed to manage tickets, inventory, customer satisfaction and reporting. Technical support is available from 9am to 9pm, every day of the week, with specialized teams. Inibar has also organized specific training courses for SEVETYS technicians within the I.S.D. At the same time, each new clinic is audited to take stock of the hardware, which is then managed and updated by Inibar.

Value analysis: digitalization in perfect harmony with Sevetys veterinary clinics

Inibar Services' intervention enabled a smooth transition to centralized management, offering uniformity of medical and operational services. This not only boosted operational performance, but also improved customer and employee satisfaction thanks to simplified and standardized processes.

IN CONCLUSION

The major challenges of digitizing veterinary clinics for the healthcare sector

Digitizing veterinary clinics is a key challenge for groups wishing to optimize their operations and improve customer and employee satisfaction, as well as the quality of care provided to their animals.

The collaboration between Sevetys and Inibar Services encompasses a collaborative and evolutionary approach, including regular check-ups and specific training, to ensure a successful transition. The implementation of a robust infrastructure has enabled Sevetys to centralize and standardize operations across all its clinics, boosting operational performance and reducing costs. The digitization of veterinary clinics entails risks that should not be overlooked, and which clinics are not always aware of. Working with a company accustomed to such challenges saves considerable time and guarantees a successful digital transition.