La Mère Poulard: successful modernization of hotel systems

CASE STUDIES

LA MÈRE POULARD BUSINESS CASE

HOTEL SYSTEMS MODERNIZATION FOR THE LA MÈRE POULARD GROUP, AS SEEN BY INIBAR SERVICES

Challenges

Modernizing and digitizing information systems

A single platform to manage all the Group's facilities

Offer a tool providing real-time control information

Risks

During the implementation of the new information system, Inibar Services faced several significant challenges: cyber security, integration and interoperability, training and adoption to cope with staff resistance to change and technological dependence on suppliers.

The La Mère Poulard group has succeeded in building a strategy to modernize its hotel systems by enlisting the help of a new technology expert, Inibar Services.

The Mère Poulard group's need to modernize its information systems

Inibar Services helped the La Mère Poulard group (23 establishments) solve its challenges. La Mère Poulard, a famous hospitality and catering institution in Mont Saint-Michel since 1888, needed to modernize its information system to better manage its activities, which include hotels, restaurants, stores and museums. Inibar Services, with its extensive expertise, was commissioned to implement this new management system.

Inibar Services' approach to supporting the digitalization of La Mère Poulard's hotel systems

Inibar adopted a consultative approach to thoroughly analyze the group's specific needs and propose a tailor-made solution. This includes workshops with key stakeholders to identify pain points and align technology solutions with the group's business objectives.

Inibar Services' integrated solutions for a successful digital transition at La Mère Poulard

Inibar Services implemented Opera Cloud for centralized management of hotel reservations, providing a single database for all establishments. Simphony was also deployed to integrate the management of restaurants, stores and museums. Inibar Services integrated an inventory management system to automate inventory tracking, optimize purchasing and effectively manage costs.

Value analysis of the La Mère Poulard group: modernizing in line with its philosophy

The adoption of these new solutions by Inibar Services has brought considerable value to the La Mère Poulard Group. This digital transformation has streamlined inter-plant operations and optimised stock and resource management, leading to a significant reduction in costs.

IN CONCLUSION

The risks and opportunities of modernizing hotel digital systems

The modernization of hotel systems is a crucial issue for establishments wishing to remain competitive and offer a high-quality customer experience. The case of the collaboration between the La Mère Poulard group and Inibar Services illustrates the importance of a consultative approach to analyze specific needs and propose tailor-made solutions.

The implementation of a centralized management system, such as Opera Cloud, and an inventory management system has enabled the La Mère Poulard group to reduce costs by streamlining day-to-day operations. However, modernizing hotel systems also entails risks to which special attention must be paid (cybersecurity, integration and staffing difficulties). The expertise provided by Inibar Services makes it possible to target these difficulties much more quickly and resolve them effectively.